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 Private & Domestic  /  General Contracting

We are differentHow we are Different

Mercer Building Solutions are not your typical “man in a van” builder. We are a professional, qualified team, who take real pride not only in the product we deliver, but in the service we provide.

Customer Service is our NUMBER ONE priority. We understand that most people feel a sense of dread if they are “having the builders in”. We make sure this is not your experience. We keep you fully informed and take away all the hassle, leaving you happy and relaxed to enjoy your finished project.

How do we do this?

  • We will provide you with an accurate, detailed price for your project, and stick to it – no surprise charges, extras or sneaky bills at the end!
  • You will be given an accurate programme of works throughout your project. You will know exactly who is coming, to do what and when
  • We provide a free of charge packing service. For example, if you are having a new kitchen fitted, we will help you to safely pack away all your belongings to enable your old kitchen to be removed
  • All carpets / flooring / soft furnishings are protected for the duration of the works
  • We segregate all areas of work within your home for safety reasons and provide you with a full Health and Safety briefing to ensure your safety
  • The Director with overall responsibility for your project will contact you throughout the duration of your project, every day, via whatever method you prefer – personal visit, telephone, email. It’s up to you, at a time to suit you. We are available 24 hours a day, 7 days a week to ensure you are happy with our service
  • We take extra care to ensure cleanliness. If you have decided to stay in your home whilst it is being refurbished, we understand the need to minimise disruption. To that end, your home will be cleaned, by a professional, every evening after works are complete. In addition, your home will receive a full, deep clean, after the works are complete
  • We will provide you with a professionally produced photo album of “before and after” photos

Whether you have already worked with an architect or are in the first stages of thinking about a project - we can help.
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Be Confident with Us

As a Member of the Chartered Institute of Building, we focus on quality, honesty and openness, working with you to meet your requirements and exceed your expectations.

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